Cancellation & Refund

Cancellation & Refund Policy

Last Updated: 01/01/2025

At Classic Herbals, we strive to provide high-quality herbal and wellness products. If you are not satisfied with your purchase or need to cancel an order, please review our policy below.

1. Order Cancellation

  • Before Shipment: You can cancel your order within 24 hours of placing it. Please contact our support team at [your email/contact page] for cancellation requests.
  • After Shipment: Once an order has been shipped, it cannot be canceled. However, you may be eligible for a return and refund.

2. Return & Refund Policy

We accept returns under the following conditions:

Eligibility for Returns

  • The product must be unused, unopened, and in its original packaging.
  • Return requests must be initiated within 7 days of delivery.
  • Items damaged due to misuse, improper storage, or after prolonged use are not eligible for return.

Return Process

  1. Email us at [your email] with your order details and the reason for return.
  2. Once approved, we will provide return shipping instructions.
  3. After receiving the returned product, we will inspect it and process your refund within 5-7 business days.

Refund Policy

  • Full Refund: If the product is defective, expired, or incorrectly delivered.
  • Partial Refund: If the return does not meet full eligibility criteria.
  • Refunds will be processed to the original payment method used during purchase.

Non-Returnable Items

  • Opened or used products.
  • Personalized or custom-made items.
  • Clearance sale items.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund.

4. Late or Missing Refunds

If you haven’t received a refund after 7 business days, please:

  • Check your bank account.
  • Contact your payment provider, as processing time may vary.
  • If the issue persists, contact us at [your email].

5. Contact Us

For any queries regarding cancellations, returns, or refunds, reach out to us at:
📧 Email: support@classicherbals.com
📞 Phone: 6369223367
🌐 Website: www.classicherbals.com